Shipping Information
We are committed to providing you with fast, reliable delivery service so that your journey of creating marine art can begin as soon as possible! Below is our shipping policy:
Delivery Time
- All orders will be processed and shipped within 2-3 business days.
- Estimated Delivery Time: Depending on your location, the standard delivery time is to receive your order within 7-12 business days (depending on destination) from the date of shipment (not the date the order was placed). Delivery may be delayed by a few days in case of large orders or extreme weather in some areas. Please allow extra delivery time. The exact arrival time depends on your delivery address and logistics company. If there is a significant delay in the shipment of your order, we will contact you via e-mail.
Shipping Charges
- For orders over $100, we offer free standard shipping. For orders under $100, the delivery fee is $8.
Packaging and Protection
- We ensure that each order is carefully packaged to ensure that the product reaches you safely. All glass art materials and kits will be rigorously protected to prevent damage during shipping.
Tracking your order
- Once your order has shipped, you will receive an email containing a tracking number. You can use this number to check the status of your order at any time.
Returns and Exchanges
- If you have any issues with an item you have received, please contact our customer service team immediately. We offer 15 days hassle-free returns and exchanges.
