FAQ
1. How to buy DIY Sea Glass Art Kit?
Simply browse our website, select your favorite DIY Sea Glass Art Kit, click “Add to Cart”, and follow the instructions to complete the checkout process. We support a variety of payment methods, including credit cards (American Express, Discover, MasterCard, VISA, etc.) and PayPal.
2. Can I customize my artwork?
Our DIY kits are supplied with accessories and materials according to the style, so you can either follow our style or use your own imagination to create your very own ocean-themed artwork. Although we do not offer personalization services, our kits are designed to be flexible enough to meet the needs of different creators.
3. Is it safe to use my credit card online?
Yes. We encrypt all of your personal information (including your credit card number) using SSL (Secure Socket Layer) technology as it travels over the Internet.
4. What happens after I place an order?
- You will receive 2 emails: an order confirmation, and a shipment confirmation;
- After completing the checkout process, a “Thank You” page will appear with your online order confirmation number. This number confirms that your order has been successfully placed. We will email you the details of this online order within 30 minutes, and once Salt Gleam has processed your order, we will send you a shipment confirmation email containing your order number and details of your order, as well as a logistics tracking number. If there are any problems with your order, one of our customer service agents will contact you by email.
5. Can I use more than one coupon on my order?
Our discounts include coupon codes and automatic discounts.
Coupon codes and automatic discounts stack:
- Some coupon codes and automatic discounts can be stacked, depending on the rules of the event.
- If you have more than one coupon, try using them at checkout and the system will automatically show you which ones can be stacked and which ones cannot.
Some coupons and discounts do not support stacking:
- Some specific coupon codes or automatic discounts can only be used on their own and cannot be stacked with other offers. This is done to ensure that promotions are fair and manageable.
How to view available offers:
- On the checkout page, you can try entering a discount code to see which offers are available. The system will automatically calculate and display the final discount amount.
6. Can I change my shipping address?
We can change your shipping address as long as your order has not yet shipped. To change your address, please contact us at hello@saltgleam.com.
7. How long does it take for me to receive my order?
Orders are usually processed and shipped within 2-3 business days. Standard delivery time is 7-12 business days, exact delivery time may vary depending on your location.
8. Can I return or exchange an item?
Yes! If you are not satisfied with your purchase, you can return or exchange it within 15 days. For more details, see the Returns and Refunds Policy.
9. I have a problem with my order, how do I contact you?
If you encounter any problems during the order process or have any other questions, please feel free to contact us via our contact page or customer service email. Our team will get back to you within 24 hours.
10. How can I track my order?
Once your order is shipped, we will send you the tracking number via email. You can check the real-time status of your order on https://www.17track.net/en using the tracking number provided.
11. Does the product include all the necessary materials and tools?
Yes, each DIY sea glass art kit contains all the necessary materials, tools and detailed instructions so you can easily start creating. If you have any questions, our customer service team is always ready to help you.
12. How are your products packaged?
Our products are packaged with environmentally friendly materials and we ensure that each item is fully protected during transportation. Glass artwork and kits will be carefully wrapped to prevent damage.
13. Are your products suitable for beginners?
Yes! Our DIY sea glass art kits are suitable for all levels of creators, including beginners. Each kit comes with detailed step-by-step instructions to ensure that you can easily get started and have fun creating.
